Background - How to build and enable productive patterns of communication

Key take aways

  • Communication patterns are a key driver of team performance – empirically this is more important than e.g. individual intelligence, talent, personality and skills of team members
  • Productive communication patterns can be cultivated observing equal contribution, leader example, creating communication opportunities and platforms, and training according communication behaviors
  • Trust and a climate of psychological safety is a key enabler for team members to engage actively in open, productive communication 

Browse the slides used in the video

The following literature is cited in this section:

  • Edmondson, Amy C. (2012) Teaming. How Organizations Learn, Innovate, and Compete in the Knowledge Economy. New York: Wiley.
  • Pentland, A. (2012) The New Science of Building Great Teams, Harvard Business Review (April).
  • Pentland, A. (2014) Social Physics. How Social Networks Can Make Us Smarter. New York: Penguin.

Find the slides shown in this video also for download below.